Returning Unwanted, Damaged or Faulty Items
If any item that you have ordered does not arrive however it does show on your delivery documents this is known as a shortage. All shortages must be notified to us by email or phone within 3 working days. Please ensure that you know your order reference, the product code and quantity ordered (or missing) to enable us to process the shortage. We are unable to process shortages outside of the 3 working day window.
Damaged or Faulty products:
If you wish to report a product because it is damaged on arrival please notify us by email within 3 working days. Again please ensure that you know your order reference and the product code to enable us to process the return. We are unable to process damaged items outside of the 3 working day window.
If you receive a faulty item, we should always be your first point of contact. For most items we will arrange for a collection of the faulty item and a replacement to be sent out. Sometimes, mainly with large or electrical items, we will have to refer you to the manufacturer who carry out the guarantee. In this instance we will provide you with the contact details and anything else you may need to know.
In both instances we will arrange for replacement items to be sent if applicable within 2 working days. Collection of the damaged / faulty items, if applicable, can take 2-3 working days to be completed.
Items no longer required:
Should you order something in error or if the product is no longer required, it's not a problem, we are happy to take it back and refund you, providing you notify us of this within 14 days of receiving your order.
Once you have notified us of your intention to return the unwanted item, please return the item(s) to us at:
Stationery UK Ltd
Threshelfords Business Park
Please include in the parcel a copy of either the delivery note or invoice. The cost of the return would need to be covered by yourself. We always recommend using a tracked service.
IN ALL RETURN SCENARIOS – THE PRODUCTS MUST BE IN THEIR ORIGINAL PACKAGING, IF THE ORIGINAL PACKAGING IS NOT RETURNED WITH THE GOODS AND IS NOT SUITABLE FOR RE-SALE WE WILL BE UNABLE TO ACCEPT THE RETURN FROM YOU
We are unable to accept returns for food and drink items or for bespoke or special order goods.
Furniture items returned are subject to a 35% restocking fee.
Any items that are no longer required or ordered in error, if returned outside of the first 14 days may incur a restocking fee. Please contact us for more information about whether we can accept your return and what the restock fee will be.